- 401(k) matching
- Opportunity for advancement
Key Responsibilities:
- Initial Contact: Greet customers in a courteous, friendly, and professional manner via phone, email, chat, or in-person.
- Information Collection: Accurately collect and record customer information, verify existing account details, and determine the nature of the call or inquiry.
- Query Resolution: Address basic customer questions regarding products, services, account information, or direct them to the appropriate department for further assistance.
- Appointment Scheduling: Coordinate with team members to schedule appointments or service calls, ensuring efficient and timely service.
- Data Entry: Input customer information into databases and maintain accurate records of interactions, transactions, and comments.
- Problem Escalation: Identify and escalate priority issues or complex queries to the relevant teams or management.
- Documentation: Ensure all customer documentation is complete, processed, and secured appropriately.
- Follow-Up: Conduct follow-up calls or communications to ensure customer satisfaction and resolution of any pending issues.
- 2+ years of administrative or office-related experience
- Experience in the service industry environment preferred
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Ability to multi-task
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software, including Xactimate® and proprietary software
- Ability to successfully complete a background check subject to applicable law
- 40 hours/week, flexible to work overtime when required
PICTURE YOURSELF HERE
FULFILLING YOUR POTENTIAL
Like It Never Even Happened®
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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